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Orders are regularly shipped via UPS. Orders are shipped within 5-7 business days, subject to availability of merchandise. Items ordered together may ship separately at no additional charge.

Get free standard shipping (and discounted expedited shipping) on every order—just sign in during checkout and you’ll automatically get free shipping.

Shipping charges are as follows:


Shipping MethodShipping TimeCosts
Standard Shipping3 - 8 Business DaysUS $4.95 Free on all auto-ship orders
Express ShippingOvernight OptionMarket Rate at time of order


  1. Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
  2. After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.
  3. In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
  4. If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.

Voyager Office

Voyager Dog Food Co.

86 South Division Street

Battle Creek, MI 49017

Customer Service / Office Hours

8:00 a.m. to 6:00 p.m. EST,

Monday through Friday


(800) 470-3248